Privacy Policy for Fishermen Catch (A unit of Arka Aqua Private Limited)

Effective Date: 09/03/2025

At Arka Aqua Private Limited, we are committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, share, and protect your personal data when you use our seafood delivery mobile application (\"App\") or website. By accessing or using our App, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

  • Personal Identification Information:
    • Name
    • Email address
    • Phone number
    • Delivery address
    • Payment details (processed securely by third-party providers)
    • OTP-related information for login verification
  • Transactional Data:
    • Products purchased
    • Order history
    • Delivery details
    • Payment confirmations
  • Usage Data:
    • Device details (model, OS version)
    • IP address
    • App activity logs
    • Pages viewed
    • Time spent on app sections
  • Location & Map-Related Data:
    • GPS-based location (only with your permission)
    • Network-based location
    • Address entered manually or selected via map pin

    Location Accuracy Notice: The App may auto-detect your location to help identify deliverable areas, but this detection may not always be accurate. Users are responsible for confirming that the selected pin or entered address is correct.

  • Technical Data & Logs:
    • Error logs
    • App crash reports
    • Network status during order placement

    Serviceability Technical Errors: At times, due to technical issues or network delays, the App may mistakenly show your area as serviceable or non-serviceable. Such inaccuracies are not considered system faults. Orders placed during such errors may be cancelled if the area is genuinely outside our delivery limits.

  • Customer Communication:
    • Messages, support tickets, chat transcripts

2. How We Use Your Information

  • Order Processing: To prepare, pack, and deliver your seafood orders efficiently.
  • Delivery Zone Detection: To determine whether your location is within a serviceable delivery area.
  • App Improvement: To analyze usage patterns and improve the App experience.
  • Customer Support: To resolve complaints or answer questions.
  • Marketing (Optional): To send offers, promotions, and updates — only if you opt in.
  • Fraud Detection & Security: To prevent misuse, detect suspicious activity, and ensure platform safety.
  • Legal Compliance: To comply with government, tax, or regulatory requirements.

Note: We do not store your complete payment details such as full card numbers or CVV.

3. How We Share Your Information

Your data may be shared with:

  • Third-Party Service Providers:
    • Payment gateways
    • Delivery partners
    • SMS/email service providers
    • Analytics tools
  • Legal Authorities: When required by law or for fraud investigation.
  • Business Transfers: During mergers, acquisitions, or restructuring.
  • With Your Consent: If you explicitly allow sharing for specific purposes.

We do not sell your personal data under any circumstances.

4. Data Security

We use industry-standard security measures such as encryption, secure servers, and restricted access. However, no digital platform is 100% secure. Users should also take steps to protect their accounts by keeping login details confidential.

5. Data Retention

We retain your data only as long as necessary for:

  • Order and delivery processing
  • Legal and tax requirements
  • Fraud prevention
  • Account functionality

You may request account deletion at any time.

6. Your Rights and Choices

  • Access: Request what data we store about you.
  • Correction: Update or correct inaccurate data.
  • Deletion: Delete your account via the App or by contacting support.
  • Marketing Opt-Out: Unsubscribe from promotional messages anytime.
  • Location Permission: You may revoke location access at any time in device settings.

Delete Account Option: When you delete your account via the App, your personal data will be permanently erased except for legally required records.

7. Cookies and Tracking Technologies

We use cookies and tracking tools to improve performance, personalize the experience, and analyze App usage. You may disable cookies through your device, but some features may not work properly.

8. Children’s Privacy

Our services are not intended for users under 13. We do not knowingly collect information from minors.

9. International Data Transfers

Your data may be stored or processed on servers located outside India. By using our App, you consent to such transfers.

10. Changes to This Privacy Policy

We may update this Policy occasionally. The updated version will be posted within the App along with the revised Effective Date.

11. Contact Us

  • Email: support@arkaaqua.com

12. Additional Disclaimers

Non-Serviceable Areas: Even if the App detects your pin code or area, actual serviceability may vary based on ground logistics. If an order is placed for a non-serviceable location, the Company may cancel the order and refund the payment without further compensation.

Accuracy of Map Data: GPS signals, map providers, and network issues may cause incorrect pin placement or address detection. Such inaccuracies are not considered system faults, and the Company is not liable for misdeliveries caused by them.

Technical Interruptions: Temporary technical issues may impact location detection, order status updates, or communication. The Company is not liable for losses resulting from such interruptions.

Misuse of the App: Accounts engaging in fraudulent activities, abuse, or policy violations may be restricted or suspended.

Product & Nutritional Information Disclaimer: Any information related to product descriptions, serving size, yield, or nutritional facts displayed in the App is approximate and based on standard, generic seafood reference values. Actual nutritional values and product characteristics may vary by species, batch, season, and preparation method. These details are provided for general informational purposes only, are not backed by specific citations for each product, and do not constitute medical, dietary, or nutritional advice.