Privacy Policy for Fishermen Catch (A unit of Arka Aqua Private Limited)

Effective Date: 09/03/2025

At Arka Aqua Private Limited, we are committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, share, and protect your personal data when you use our seafood delivery mobile application (\"App\") or website. By accessing or using our App, you agree to the practices described in this Privacy Policy. Please read this policy carefully to understand how we treat your personal data.

1. Information We Collect

We collect the following types of personal information when you use our App:

  • Personal Identification Information:
    • Name (first and last)
    • Email address
    • Phone number
    • Delivery address
    • Payment details (credit/debit card information, PayPal, etc.)
    • Messages for OTP validation
  • Transactional Data:
    • Products purchased (types of seafood, quantities, etc.)
    • Order history
    • Payment transactions
    • Shipping and delivery information
    • Delivery preferences (e.g., time slots)
  • Usage Data:
    • Device information (model, operating system, device type, serial number)
    • IP address
    • Geolocation data (with your consent)
    • Pages or features accessed within the App
    • Date and time of interactions (e.g., Registration, Order scheduling time slots, etc.)
    • Clickstream data (e.g., actions you take within the App)
  • Communications:
    • Message content
    • Contact details
  • Feedback: Customers may be able to rate and review the products within the App.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To Process Orders: To fulfill seafood orders, including payment processing and shipping.
  • To Improve Your Experience: Personalize your experience, recommend products, and optimize our App based on your preferences and usage behavior.
  • Customer Support: Respond to inquiries, complaints, and feedback through our support channels.
  • Marketing: To send promotional offers, updates, and other marketing communications (with your consent, where applicable). You can opt-out at any time.
  • Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms and conditions.
  • Security and Fraud Prevention: To protect our services, prevent fraud, and ensure the safety and integrity of your data.
  • Payment Information: During checkout, payment information is processed by a third-party payment service provider. We do not store your financial details.

3. How We Share Your Information

We do not sell, trade, or rent your personal data to third parties. However, we may share your information in the following situations:

  • With Service Providers: Share data with third-party vendors such as:
    • Payment processors
    • Shipping and delivery companies
    • Customer support platforms
    • Analytics services
    • Marketing and advertising partners
  • For Legal Reasons: We may disclose your information if required by law, regulation, or legal process, such as:
    • Responding to subpoenas or court orders
    • Protecting our rights, property, or safety
    • Complying with applicable laws and regulations
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.
  • With Your Consent: We may share your personal information with third parties if you provide explicit consent.

4. Data Security

We implement reasonable technical, administrative, and physical measures to safeguard your personal data, including:

  • Encryption of sensitive data (e.g., payment information)
  • Secure servers and firewalls
  • Access controls to limit unauthorized access

However, please note that no method of data transmission or storage is 100% secure. You are also responsible for maintaining the confidentiality of your account credentials.

5. Data Retention

We retain your personal information for as long as necessary for business or legal purposes, such as:

  • Account information: Retained as long as your account is active
  • Order history: Retained for a reasonable period to process returns or resolve disputes
  • Legal requirements: Retained for periods required by applicable laws (e.g., tax laws, fraud prevention)

If you wish to delete your data or account, please contact us at support@arkaaqua.com.

6. Your Rights and Choices

You have certain rights regarding your personal information, including:

  • Access and Correction: Request access to and correction of personal data.
  • Deletion: Request deletion of your personal data, subject to legal obligations.
  • Opt-Out of Marketing: Opt-out of receiving promotional emails or messages at any time.
  • Data Portability: Request a copy of your data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at support@arkaaqua.com.

7. Cookies and Tracking Technologies

We use cookies to improve your experience and track how you use the App. You can control cookies through your device settings, but disabling them may affect functionality. For more information, please see our Cookie Policy.

8. Children’s Privacy

Our services are not intended for children under the age of 13. If we learn we have collected data from a child under 13, we will delete it. Please contact us at support@arkaaqua.com if you believe we may have collected personal data from a child.

9. International Data Transfers

If you are accessing our App from outside India, your personal data may be transferred to and stored in a country with different data protection laws. By using our services, you consent to the transfer and processing of your personal data in such countries.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted in the App and on our website. The \"Effective Date\" will reflect the most recent update.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

  • Email: support@arkaaqua.com
  • Phone: +91-9966549996